Me: Hello! I’d like a Dark Hot Chocolate with two shots of caramel.

Barista: Uuhhhhh, did you want a Cocoa Carmella?

Me: Is it the same as a dark hot chocolate with two shots of caramel?

Barista: I don’t know.

Me: Ok, then I’ll have a Dark Hot Chocolate with two shots of caramel.

Barista: *Consults with other barista*

Barista 2: Uhm, did you want a Cocoa Carmella?

Me: Is that the same as a Dark Hot Chocolate with two shots of caramel?

Barista 2: Um, its like a shot of chocolate and a shot of caramel.

Me: Is that the same amount of shots I’d get with a Dark Hot Chocolate with two caramel shots?

Barista 2: No.

Me:*Through clenched teeth* Okay then, well I guess I’d like a Dark Hot Chocolate with a double shot of caramel. I’m fine with whatever you have to call it to get those things into a cup and then serve it to me. 

Barista 2: *Gives me a look like I’m a crazy person while she makes my drink, mumbling.*

Me: *Weeps*

The most frustrating thing is that every single time I go, we have this conversation and every time, I ask them to clarify how much chocolate and caramel you get in the two different drinks, since the menu doesn’t tell me. They refuse to answer me. So instead we have to fight every single time.